Refund & Cancellation

Refund & Cancellation

At Zeuxine , we strive to provide our customers with high-quality software and services. If you are not completely satisfied with your purchase or need to cancel your subscription, please read our refund and cancellation policy below.

Approved refunds will be processed and credited with in 5 to 7 working days

1. Refund Policy

We offer a refund for software purchases under the following conditions: 30-Day Money-Back Guarantee: If you are not satisfied with your purchase, you may request a full refund within 30 days from the date of purchase. This guarantee is available only for the initial purchase of the software and does not apply to renewal payments or subscription renewals. Eligibility for Refund: To be eligible for a refund, you must provide proof of purchase and a detailed explanation of the reason for your request. Refund requests are subject to review, and we reserve the right to refuse a refund if the request does not meet our terms. Refund Process: If your refund request is approved, we will process the refund to the original payment method within 5-7 business days. Please note that certain payment methods (e.g., PayPal, credit cards) may take additional time to reflect the refund. Non-Refundable Charges: Some charges, such as those related to setup fees, services rendered, or third-party software integrations, are non-refundable.

2. Cancellation Policy

You have the option to cancel your subscription at any time. To cancel your subscription:

• Cancel via Account Settings: You can cancel your subscription directly from your account settings. After cancellation, you will not be charged for the next billing cycle.
• Cancellation Timing: If you cancel before the end of your current billing cycle, you will retain access to the software until the end of the period you have already paid for. No further charges will be applied after the cancellation.
• Refunds for Cancellations: Cancellations after the 30-day refund window are not eligible for a refund. However, we may offer partial refunds or credits on a case-by-case basis.
• Automatic Renewals: If your subscription is set to renew automatically, you will receive a reminder notice via email 7 days prior to the renewal date. You can cancel the renewal before the renewal date to avoid the charge.

3. Exemptions

The following situations are exempt from the refund and cancellation policy: Non-Software Products: This policy only applies to software purchases. Services, consulting, and custom development fees are non-refundable. Violation of Terms: If the software is found to have been used in violation of our Terms of Service or for illegal activities, your right to a refund or cancellation will be voided.

4. How to Request a Refund or Cancellation

To request a refund or cancel your subscription, please contact our support team at support@zeuxinetechnologies.com or through our website's support page. Be sure to include the following information:
• Full Name
• Email Address
• Order Number (if applicable)
• Reason for Refund or Cancellation Request

5. Changes to the Refund and Cancellation Policy

We may update or modify our Refund and Cancellation Policy from time to time. Any changes will be posted on our website, and the revised policy will apply to all future transactions.